Keep running · Managed IT support
IT that just works, and people who pick up the phone.
A fully staffed 24/7 helpdesk, proactive monitoring and onsite engineers across the UK, run as one service you can budget for. Fully managed, or alongside your own IT team.
- 30-minute guaranteed response
- 24/7 staffed helpdesk, not on call
- Monthly reports and quarterly reviews
- In-house Apple specialists
What you get
Fewer interruptions
Proactive monitoring and patching catch problems before your people notice them.
Predictable cost
One monthly fee that covers support, monitoring and planning, so IT stops being a surprise line in the accounts.
A plan, not just fixes
Every account includes IT roadmapping and quarterly strategy reviews with a named team.
What is included
- 24/7 helpdesk by phone, portal and live chat
- Proactive endpoint and server monitoring
- Onsite engineers across the UK
- Microsoft 365, Teams, OneDrive and SharePoint support
- Apple device management and support (Jamf, Addigy)
- Starters, leavers and user lifecycle management
- IT asset and licence management
- Regularly tested backup and recovery
- Fully managed or co-managed with your IT team
Who it is for
Organisations that want dependable IT without building a large internal team, from growing firms to established businesses across several sites, including those with an in-house IT lead who needs extra hands.
How it works
- 1
Discover
We learn how your business works, what drives it and where the right IT adds value.
- 2
Audit
A formal review of your IT systems and applications, so we start from facts.
- 3
Plan
A roadmap that turns your IT into a business asset, with a fixed monthly fee.
- 4
Deliver
A managed handover, then planned improvements built to industry best practice.
- 5
Measure
Reporting that shows the effect of our work, month by month.
- 6
Review
Regular reviews to refine your IT, and the cycle starts again.
Independently verified, continuously.
ISO 27001 certified since 2016, Cyber Essentials Plus, CREST-certified testers and an Assurix Trusted MSP.
See how we are verifiedQuestions we are often asked
How quickly do you respond to support requests?
We guarantee a response to every ticket within 30 minutes, 24 hours a day. Our helpdesk is fully staffed around the clock rather than on call.
Do you support Apple Macs as well as Windows?
Yes. Our in-house Apple specialists manage Macs, iPads and iPhones using Apple Business Manager, Jamf and Addigy, from setup to secure offboarding.
Can you work alongside our internal IT team?
Yes. Co-managed support gives your team our helpdesk, monitoring and specialist skills while they keep ownership of the areas they run.
How does switching from our current IT provider work?
We plan the handover with you and your current provider, document your environment, and take over support on an agreed date.
Do you provide onsite support outside London?
Yes. We are based in London and send engineers to sites across the UK, for urgent incidents, installations and planned work.
What happens to a leaver’s Mac or iPhone?
We manage Apple devices through Apple Business Manager, so a leaver’s device can be wiped and handed to someone new without being locked to their personal Apple ID.
Often paired with
Talk to us.
A short, no-obligation conversation about what this would look like for your organisation.