Privacy policy

Conosco Privacy Policy

This privacy policy explains who we are, how we process personal data and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to.

We are Conosco Ltd.

We are a business-to-business managed service provider for IT solutions, Information and cyber security consultancy and telecommunications services.

Conosco do not sell services to the general public.

Our contact details are set out at the end of this policy. We are the data controller in relation to the personal data processed in accordance with this policy (except where this policy explains otherwise).

Purpose of collecting Personal Data

We do not collect any personal information from you when you browse our website unless you sign up for information or send us an inquiry.

We collect and process personal data as follows:

If you register as a customer for any of our services, we will request your personal information such as your name, address, telephone numbers and email address. We may also ask you for other information that would be relevant for our customer surveys to ascertain your opinion or marketing offers you may be interested in.

The additional information is purely voluntary and is with your consent. Each survey and marketing email carries the option to unsubscribe.

We will never sell any of your information to any third party.

How we collect and use your personal information

If you are a registered customer we may use your personal information to:

• Confirm acceptance of your registration
• Communicate with you about our services
• Check that you are a registered customer if you call our help desk
• Collect payment from you
• Let you know by email about any changes to our services and website
• Market our products and services to you
• Improve our understanding of the type of customers we are attracting and how our services are being used.
• To provide you with a better service

How do we protect your personal Information?

We use secure servers to store the information you give us when you register. Any information you send us is encrypted using ‘Secure SocketLayer’ (SSL) technology. SSL is an industry-standard and is one of the best ways to ensure internet messages are not intercepted.

If you browse our website

We may collect information on your visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive. We may keep a record of the content on our website that you have clicked on and use that information to target advertising on the website or via email to you that is relevant to the kind of services that you are interested in.

This may involve the use of cookies, which is explained in our cookie policy.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Information Traffic Log Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

General Cookie Statement

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Changes to our Privacy Policy

We may change our Privacy Policy from time to time. If you are a registered customer, we will notify you of the changed policy.

If we wish to send you advertising, marketing or promotional material

We may collect your individual contact details in order to send you direct marketing material in order to advertise, market or promote our services (this will be subject to your prior consent where appropriate). We may combine this with other information we obtain about the things you are interested in and that are relevant to the services provided by us (for example, when you browse our website and view particular content) in order to help us ensure that marketing material that we send you is relevant to the area and type of services you are interested in.

If you provide services to us

We may collect your individual contact information to enable us or other suppliers of ours to communicate with you in relation to the provision of services by you, for (for example, in relation to the management and administration of the provision of the relevant services) and other personal information relating to you in the course of provision of the services concerned. This may include, for example, bank account or other financial details, and other information relating to you that is included in any communications between us and you or anyone you work with in the course of provision of the services.

If we are assessing your suitability or ability to provide services to us or to any of our group companies

We may collect relevant personal information relating to you to the extent necessary to enable that assessment to take place – for example, if we need to assess or confirm your age, your right to work in the UK, your skills and previous experience, your qualifications or whether there is anything that would adversely affect your suitability or ability to provide the goods or services concerned. This will be explained to you in more detail at the time we collect the personal data and, where appropriate, will be subject to your prior consent.

If you apply for a position with us at Conosco

We may collect personal information in relation to you in connection with any application by you for a position with us. In that case, we will explain in more detail at the time how and for what purposes we intend to process the relevant personal information.

Where we process your personal data

We process personal data only in the UK.

Where personal data is transferred in relation to providing our services we will take all steps reasonably necessary to ensure that it is subject to appropriate safeguards, such as relying on a recognised Contractual Clauses, adequacy clauses mechanism which may include by entering into EC approved standard contractual clauses relevant to transfers of personal information and that it is treated securely and in accordance with this privacy policy.

Security of your personal data

All personal data processed by us is stored securely (the repository system used is fully encrypted and is a forensic root cause analysis system)

Who we share your personal data with?

We may where appropriate share your personal data with appropriate third parties including:

Our business partners, customers, suppliers and sub-contractors for the performance of any contract we enter into or other dealings we have in the normal course of business with you, our auditors, legal advisors and other professional advisors or service providers;

In relation to information obtained via our website:

Our advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience and subject to the cookie section of this policy;

analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy.

Other disclosures we may make

We may disclose your personal data to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.

If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of agreements with you

The legal basis for our processing of personal data

The legal basis on which we process your personal data is as follows:

Consent to send marketing information to you and your business (in relation to any processing we are carrying out with your consent, see below for how to withdraw your consent).

Otherwise, we will process your personal data where the processing is necessary:

• for the performance of a contract to which you are a party
• for compliance with a legal obligation to which we are a subject; or
• for the purposes of the legitimate interests pursued

How long we keep your personal data

We process personal data only for so long as is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

Your rights

You have the following rights in relation to personal data relating to you that we process:

• You may request access to the personal data concerned.
• You may request that incorrect personal data that we are processing be rectified.
• In certain circumstances (normally where it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
• Where we are processing your personal data for marketing purposes or otherwise based on our legitimate interests, you may in certain circumstances have a right to object to that processing.
• Where we are processing personal data relating to you on the basis of your prior consent to that processing (such as in relation to marketing by email), you may withdraw your consent, after which we shall stop the processing concerned. The opt out of marketing is available on every email we send you.

To exercise any of your rights (including withdrawing relevant consents or obtaining access to your personal data), you should contact us (see contact details)

Contacting the regulator

The Information Commissioner the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

Information Commissioner at https://ico.org,uk/

Contacting us

If you have a complaint about any processing of your personal data being conducted by us, you can contact us at

Conosco Ltd, The Plaza, 535 Kings Road, Chelsea, London SW10 0SZ
Registered in England & Wales number 11617727.
VAT registration number GB 345 3384 95.
Our trademarks include Conosco, Managed Computing and Managed Computers.

Updates to this policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Date of this policy

This policy was last updated on 27.09.2024