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Top 10 things to check to ensure your MSP is delivering true service excellence
When your business depends on technology, your managed service provider plays a central role in keeping things moving. But beyond quick fixes and system uptime, true service excellence is about long-term partnership, strategic value, and a commitment to your success. Whether you're reviewing your cu …
Service Excellence: The standard you should be demanding from your IT partner
Service excellence is what your business needs, and what too many Managed Service Providers fail to deliver. This concept goes beyond being just a buzzword; it represents a standard to strive for. Organisations can create valuable partnerships by fostering a measurable, strategic, and unwavering com …
Is your IT provider up to the task?
No one dreams about buying IT support. It’s not exciting, it’s not glamorous, and it’s certainly not something most businesses approach with enthusiasm. It’s a grudge purchase. A line on the balance sheet that exists because it has to, not because anyone wants it there. IT support is bought under pr …
Risk vs reward: balancing cyber budgets for the next financial year
Depending on the start of your financial year, most businesses should be well into their financial planning by now, with January 2025 rapidly ticking by. For many CEOs, Managing Directors, and Board Members of mid-size UK businesses, the question of how much to invest in cybersecurity and broader te …
Our continued commitment to quality management & information security
January 2025 is a momentous time for us. Following a thorough integrated audit, we have successfully renewed our ISO 9001:2015 and ISO 27001:2022 certifications, valid until February 2028.
A guide to cyber insurance in 2025
Mid-sized UK businesses have seen a continued rise in cyber threats over the last year, with more data emerging from 2024 reports. The UK Government’s Cyber Security Breaches Survey 2024 shows that 34% of businesses reported a breach or attack in the previous 12 months—up from 32% in 2023—indicating …
9 cyber-security predictions for 2025 - AI to ransomware and beyond
The relentless battle between attackers and defenders fuels our determination. As technology advances at an astonishing pace, we rise to the challenge, turning each new system into an opportunity for resilience and innovation. As 2025 begins to unfold, we foresee transformative trends that will rede …
The transition to ISO/IEC 27001:2022: an update for UK businesses
Standards that ensure the protection of sensitive information are crucial. One such standard, ISO/IEC 27001, has recently undergone a significant transformation, now known as ISO/IEC 27001:2022. This blog aims to explain the new standard, its importance, and the steps businesses in the UK need to ta …
How AI is reshaping cybersecurity for UK businesses
Artificial Intelligence (AI) is transforming the way organisations approach cybersecurity, enabling faster response times, improved threat detection, and enhanced data protection. With cyber threats increasing across the board, many UK companies, from small businesses to industry giants, are turning …
Achieving effective AI governance: a practical guide for small and medium businesses
As small and medium businesses (SMBs) begin to incorporate artificial intelligence (AI) into their operations, AI governance emerges as a crucial element for managing and mitigating risks, ensuring transparency, and maintaining compliance. For SMBs with limited resources, effective AI governance is …
Brand Impersonation: why it matters and how to protect your business
Brand impersonation has become one of the most common cyber threats, affecting both consumers and businesses. Through phishing scams, email domain spoofing, and typosquatting, cybercriminals imitate trusted brands (or people) to deceive users into giving away sensitive information, making payments, …
October Cybersecurity Awareness: Stay ahead of cybercrime
With October’s cybersecurity awareness month helping us focus, we’ve been thinking about how to stay ahead, efficiently. Cybercriminals evolve all the time, and so must our business’s cybersecurity measures. The days of relying solely on antivirus software and firewalls are long gone. Surviving busi …