Our continued commitment to quality management & information security

ISO 9001 is an international standard for quality management systems (QMS). It sets out criteria for creating policies, procedures and processes that ensure consistent product or service delivery. It focuses on continuous improvement, customer satisfaction and operational efficiency across all areas of an organisation.

ISO 27001 is the leading international standard for information security management systems (ISMS). It outlines risk assessment methods, controls and management processes that protect sensitive data from threats such as breaches, cyberattacks and unauthorised access. By adopting ISO 27001, businesses formalise how they identify, assess and address information security risks.

Yes. We provide comprehensive support for both standards, from initial gap analysis to implementation and readiness assessments. Our team works closely with clients to tailor best-practice frameworks that align with each organisation’s unique needs, ensuring a more seamless route to certification and ongoing compliance.

Yes. We also support ISO 14001—the environmental management system standard. This framework helps businesses control their environmental impact, comply with relevant legislation, and continually improve their environmental performance.

The timeline varies based on factors such as organisation size, existing processes and resources dedicated to the project. Smaller or more prepared companies may achieve certification within three to six months, while larger organisations with complex processes might need up to a year to fully implement the necessary controls, documentation and staff training.

No. Obtaining ISO 9001 or ISO 27001 certifications is typically voluntary. However, many clients, suppliers or government contracts may require these certifications as evidence of robust quality management or information security. Even when not strictly required, they are often seen as strong differentiators in competitive markets.

Not strictly. Organisations can pursue ISO certification using internal teams, especially if those teams have relevant expertise and available time. However, many businesses find value in external guidance. Consultants with experience in the certification process can expedite compliance, identify unseen gaps, and reduce the learning curve—often saving considerable time and resources.

• ISO 9001: Enhanced customer satisfaction, improved process efficiency, reduced operational errors, and a demonstrable framework for continuous improvement. It often leads to better stakeholder confidence and can open doors to new tenders or partnerships.
• ISO 27001: More robust data protection, reduced risk of security breaches, and a formal method for assessing and managing information security threats. This standard also helps businesses meet contractual, legal and regulatory obligations, further strengthening client trust.

Yes. Certification is not a one-off event. Both ISO 9001 and ISO 27001 require regular internal audits, management reviews and continuous improvement initiatives. Accredited certification bodies will also conduct periodic surveillance audits—often annually—to confirm that systems remain compliant. Non-conformities identified during these checks must be addressed to retain certification.

Most ISO certifications operate on a three-year cycle. You undergo a full certification audit initially, followed by annual surveillance audits in years one and two. In the third year, a recertification audit confirms the ongoing suitability and effectiveness of your management system. After a successful recertification, the cycle resets for another three years.

Those years—2015 for ISO 9001 and 2022 for ISO 27001—indicate the version of the standard. The International Organization for Standardization (ISO) periodically revises its standards to keep them current with best practices, new technologies and changing regulations. Each revision is published with the year in its title (e.g. ISO 9001:2015, ISO 27001:2022), so certification to that version means you comply with the most up-to-date requirements and frameworks.