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Top 10 things to check to ensure your MSP is delivering true service excellence
When your business depends on technology, your managed service provider plays a central role in keeping things moving. But beyond quick fixes and system uptime, true service excellence is about long-term partnership, strategic value, and a commitment to your success. Whether you're reviewing your cu …
Service Excellence: The standard you should be demanding from your IT partner
Service excellence is what your business needs, and what too many Managed Service Providers fail to deliver. This concept goes beyond being just a buzzword; it represents a standard to strive for. Organisations can create valuable partnerships by fostering a measurable, strategic, and unwavering com …
Is your IT provider up to the task?
No one dreams about buying IT support. It’s not exciting, it’s not glamorous, and it’s certainly not something most businesses approach with enthusiasm. It’s a grudge purchase. A line on the balance sheet that exists because it has to, not because anyone wants it there. IT support is bought under pr …
Risk vs reward: balancing cyber budgets for the next financial year
Depending on the start of your financial year, most businesses should be well into their financial planning by now, with January 2025 rapidly ticking by. For many CEOs, Managing Directors, and Board Members of mid-size UK businesses, the question of how much to invest in cybersecurity and broader te …
Our continued commitment to quality management & information security
January 2025 is a momentous time for us. Following a thorough integrated audit, we have successfully renewed our ISO 9001:2015 and ISO 27001:2022 certifications, valid until February 2028.
A guide to cyber insurance in 2025
Mid-sized UK businesses have seen a continued rise in cyber threats over the last year, with more data emerging from 2024 reports. The UK Government’s Cyber Security Breaches Survey 2024 shows that 34% of businesses reported a breach or attack in the previous 12 months—up from 32% in 2023—indicating …
9 cyber-security predictions for 2025 - AI to ransomware and beyond
The relentless battle between attackers and defenders fuels our determination. As technology advances at an astonishing pace, we rise to the challenge, turning each new system into an opportunity for resilience and innovation. As 2025 begins to unfold, we foresee transformative trends that will rede …
The Strategic Advantage of Proactive IT Support
Is your IT strategy truly aligned with your business goals? The whac-a-mole reactive approach may seem practical, but it exposes your business to significant risks—think security breaches, financial losses, and even reputational harm. In contrast, a proactive IT and support strategy does more than j …
Empathy in Tech: How Human-Centric IT Support Drives Business Success
IT issues can cause operations to come to a halt. Even the most minor problem can affect entire teams, and the demand for seamless tech support has never been higher. However, empathy, an essential element, is often overlooked in favour of speed and efficiency. The increasing reliance on AI support …
Stop the Smishers
What is smishing? Smishing is similar to phishing , intending to trick victims into handing over sensitive information that can be used to infiltrate networks or extort money. T hese attacks use text messages instead of email to reach their targets. You can now listen to our blogs using the media pl …
5 anti-phishing steps to take today
Anyone can be the target of a phishing attack. No matter how big or small your company is. No matter which industry you’re in. It’s so simple now to set up accounts and distribute emails that cyber criminals can easily send out millions of messages in the hope of catching just a few in their wide ne …
Identify the weak link before your supply chain breaks
3 Cyber Resilient Supply Chain Fixes you can make today Imagine the unimaginable: a cyberattack on one of your suppliers cripples your entire supply chain. Your ability to deliver products and services is compromised. Confidential data is stolen. Business is lost, and your reputation is irreversibly …