We’re Hiring: Client Manager

Client Manager

Location: London

Reporting to: Head of Client Services

Roles and Responsibilities

The Conosco Client Manager will form part of the Client Services team and manage a portfolio of business clients of varying sizes. He/She will have full responsibility for each client’s relationship, account plans, profitability and upselling opportunities, ensuring excellent customer service and client satisfaction at all times.

Primary Responsibilities

• Provide the face of Conosco and the main point of contact to their portfolio of clients
• Build solid relationships with new clients during the sales and onboarding process
• Nurture and maintain strong client relationships to achieve customer loyalty
• Work with clients to identify key business needs, ensure they are kept informed of new products/services and explore potential upsell opportunities
• Create and review client roadmaps and budgets in partnership with our Technical Managers
• Maintain regular contact and complete quarterly business reviews to support and maintain the ongoing relationship
• Client billing
• Build solid relationships with all Conosco teams to enable collaborative working
• Work closely with colleagues in South Africa for quotes, raising orders, projects and the business operations function in the team

Key qualities

• Dynamic and outgoing personality with the enthusiasm and passion to deliver exceptional customer service
• Exceptionally organised and have a composed and professional disposition
• Excellent verbal and written communication skills, a high level of initiative and a proactive approach
• Ability to work under pressure and to tight timescales
• Some knowledge or experience of client/account management in a services organisation, as well as previous IT knowledge would be advantageous 

Interested? Please email  jobs@conosco.com.