ISO 9001 Consultancy

Used by over 178 countries, ISO 9001 certification offers a host of benefits. Certified businesses have proven their commitment to delivering excellence, by showing that they are quality focussed, reliable and safe to do business with. This can bring long-term success and financial gain as customer satisfaction improves and confidence is built in the brand. What’s more, it can open up new opportunities in global markets that may otherwise have been unattainable.

In addition, it helps businesses to improve operational efficiency, manage risks and create a secure, structured environment. This can lead to greater productivity and cut unnecessary costs.

At Conosco, we have qualified experts with the experience and knowledge to advise, guide and support your business through the accreditation process.

ISO 9001 is beneficial for a variety of businesses across a range of sectors. Any business that is looking to exceed quality control metrics or is interested in growth opportunities should consider ISO 9001. The Quality Management System guidelines can be applied across all types of business models. At Conosco we work with small businesses as well as larger enterprises.

This is governed by the size of the business, but ultimately the most senior person should be the main sponsor and set the direction for quality in the business. We would usually work with the following stakeholders:

• CEO
• Head of Quality (Strategy)
• Senior Management team
• Heads of Department
• Internal Audit Team
• All owners of process

It is also important that employees have input and are kept abreast of the processes, procedures and policies you implement across the business. They are responsible for delivering quality to your customers and are essential to the success of your businesses ISO 9001 certification.

Simply put, Conosco will :

1. Perform a gap analysis of the business to identify any weaknesses in your processes. We will then work with you to remediate these.
2. Implement a governance framework, allocate owners of risk and set-out objective deliverables.
3. Write policies, risk approach, risk methodology and the context of the business.
4. Ensure the processes adhere to the policy and train staff where required.

Once you have achieved certification you will need to continually monitor and improve your quality procedures. It is important to allocate dedicated employees who will champion the ISO 9001 and take responsibility for ensuring policies are being adhered to and the correct processes are being executed daily. You will also need to:

• Train your employees on quality and how it is implemented in your business
• Review, monitor, measure, evaluate, identify and act on risks
• Audit your processes internally throughout the year
• Perform Senior Management Review of Quality Management Systems
• Understand your clients perception of you
• Ensure the QMS is adequately resourced
• Get assessments performed by the external certification body