Managed IT Support & Services - Technology Solutions Partner

Why should I choose Conosco as my Managed IT support and services provider?

We’re a team of passionate technologists and accredited engineers who are ISO 9001, ISO 27001 and Cyber Essentials certified. That means we have the expertise needed to support and manage your IT services whatever the issue, and because we’re available 24/7/365, you can count on us to be there when you need us.

Partnership is the heart of our approach, and as integrated partners, we will work with you to align your IT strategy to your business objectives, providing strategic leadership and project delivery as well as IT support.

Our strategic consultants have what it takes to help you get the most out of your IT investments, and because we work with the technology you use, you can rely on us to support you with both Mac and PC problems.

Our clients are also allocated Technical Account Managers who are able to help with everything from general queries to more advanced technical issues.

What can I expect from Conosco as a Managed IT support and services provider?

Your Managed IT support partner should help future-proof your business and modernise your infrastructure. And that’s just what we do. Our team has a wealth of knowledge and experience, meaning we can use our expertise to help you upskill your team.

As well as this, we offer proactive account management and IT support, constantly monitoring your environment to ensure maximum uptime and a fast response and fix for ad hoc IT issues.

And because we work in partnership with you, you can be sure that we have your best interests at heart, ensuring maximum security and protecting the integrity of your IT systems and data, all while working alongside your current solutions and partners.

Do you do out of hours support?

Yes. We provide support 24 hours a day, seven days a week, 365 days a year.

This means that you can rely on us to be there when you need us – including during national holidays, such as Christmas.

Our support team is made up of our helpdesk, escalation team, remote IT support team and onsite support team, so we’re able to help whenever and wherever you need us, regardless of timezone and location.

Do you offer all your IT support and services remotely as well as onsite?

Yes. In fact, 96% of all IT issues are fixed remotely, but should you need us, our engineers will come to your site to resolve your problem.

What other services do you provide?

As a trusted, integrated partner for businesses, our expertise is wide-ranging. It covers:

Strategic Consulting and Leadership – vCIO, vCTO and vCISO
Business Communications across mobile, fixed, VOIP and connectivity
IT support – including our Security Operations Centre
IT project delivery across Microsoft, AWS, Cloud and networking
Information Security – vDPO, vulnerability assessments

Our team is also ISO27001 & Cyber Essentials certified, so each member is knowledgeable about every aspect of information and cyber security.

IT is a key part of any successful business, so it’s essential that it not only provides the functionality you need, but that you have dedicated support and management that can take care of any issues that may occur. Our end-to-end IT support service is available 24 hours a day, seven days a week, and can be reached by contacting our IT support helpdesk. That means we’re available for support when you need us, and our first response and escalation teams will quickly get to work to solve any problems.

Most issues can be resolved remotely, but if the situation needs an onsite engineer, we can come to your location. You can access support on an ad hoc basis, full-time or seasonally, depending on your requirements. As part of our Managed IT support and services package, we closely monitor your equipment, enabling us to deal with issues before they can have an impact. No matter what size of business you run, we can provide a range of IT support and services. And because we manage your IT and technology, you can focus on other aspects of your business.