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IT and security

Comprehensive macOS support for your business

Expert management and support for Apple devices

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Seamless integration with Apple Business Manager

Our macOS support services ensure seamless integration with Apple Business Manager, allowing you to manage your Apple devices efficiently. From onboarding to offboarding, we handle the entire lifecycle of your devices, ensuring they are always secure and up-to-date. Partner with Conosco to streamline your Apple device management and enhance productivity.

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Apple devices

24/7 support for Apple devices

We provide comprehensive round-the-clock support for your Apple devices, ensuring that any issues you encounter are addressed promptly and efficiently. Our dedicated team of skilled experts is available 24/7, ready to assist with a wide range of technical problems, from software glitches to hardware malfunctions. By minimising downtime, we help keep your business operations running seamlessly and ensure that you can focus on what matters most. With our reliable support, you can have peace of mind knowing that help is always just a call away.

How we empower macOS support

Comprehensive device management

Manage all Apple devices across your organization with a single, unified platform, ensuring consistent security and compliance.

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Automated policy push-outs

Automate the deployment of security policies and updates to all devices, reducing manual effort and ensuring timely compliance.

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Secure onboarding and offboarding

Streamline the onboarding and offboarding process to ensure secure access for new employees and secure data removal for departing staff.

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Dedicated Apple resources

We ensure we have dedicated Apple experts in house to handle any of your support requests

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Continuous monitoring and reporting

Implement continuous monitoring and regular reporting to detect and respond to security threats in real-time.

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User Training and Awareness

Enhance user awareness and training to promote secure Apple device usage and reduce security risks.

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Frustration free macOS support

We solve the issue of MSPs outsourcing Apple support.

Many Managed Service Providers (MSPs) collaborate with external providers, which can sometimes hinder the delivery of a fully integrated service for their clients. Our innovative solution not only enhances the quality and efficiency of Apple support services but also brings all support elements together into a unified offering. Since many of our team members actively use Apple devices, we continuously refine our skills to the highest standards. This approach empowers MSPs to confidently fulfil their client's needs and offer a comprehensive support experience for Apple products.

We remove the challenges of managing Apple devices

Managing a large fleet of Apple devices can present significant challenges and require considerable time and resources. Without effective management strategies in place, organisations may encounter inconsistent security protocols, data vulnerabilities, and higher operational costs that can impact productivity. Our macOS support services are designed to streamline device management by automating critical tasks such as policy deployment, software updates, and compliance monitoring.

Why our macOS support service is your best choice

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Industry expertise

Leverage our extensive experience in data protection to ensure your MacOS devices are well managed and supported

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Tailored solutions

We customise our support services to meet your specific business needs, ensuring optimal protection and productivity.

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Advanced technology

Utilise cutting-edge backup technologies to safeguard your data and enhance response times.

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Proven track record

Trust in our history of successful ly managing and supporting MacOS and other Apple devices.

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Dedicated account management

Benefit from personalised support and guidance from a dedicated account manager who understands your business.

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All-in-one support advantage

Integrate our dedicated MacOS support into our 24/7 IT support services for full spectrum, round the clock support,

FAQ

What is included in Conosco’s macOS support services?
Conosco’s macOS support services include seamless integration with Apple Business Manager, 24/7 support for Apple devices, secure onboarding and offboarding, automated policy push-outs, and continuous monitoring and reporting.
Why do you offer Apple macOS support as a separate service to your IT support?

We offer Apple macOS support as a separate service because many Managed Service Providers (MSPs) outsource macOS support. At Conosco, we have in-house expertise, ensuring specialised and dedicated support for Apple devices, which can also be integrated into our broader IT support services if needed.

How does macOS support work with your IT support?
macOS support works seamlessly with our IT support by integrating device management, security policies, and support services into a unified platform. This ensures consistent management and security across all devices, whether they are Apple or other operating systems.
Do you support Apple handheld devices like iPadOS and iOS?
Yes, we support a wide range of Apple devices, including those running iPadOS and iOS, ensuring comprehensive management and security for all your Apple devices through our MDM services.
What are the difficulties in managing macOS devices?
Managing macOS devices can be challenging due to the need for consistent security policies, regular updates, and the integration of various applications and services. Additionally, ensuring compatibility with non-Apple systems and managing a large number of devices can be complex.
Do you offer on-site support?
Yes, we offer on-site support to address any technical issues that cannot be resolved remotely, ensuring minimal downtime and efficient resolution of problems.
What happens to iCloud accounts if a person leaves?
We support Apple devices in a way that prevents lockout due to iCloud accounts. When a person leaves, we ensure secure data removal and reconfiguration of the device, preventing any access issues related to iCloud accounts.
How do you ensure the security of macOS devices?
Security is ensured through robust encryption, secure access controls, regular updates, continuous monitoring, and adherence to best practices in data security. We also provide user training to promote secure device usage.
Are there security risks when using Apple devices?
While Apple devices are generally secure, they are not immune to risks such as malware, phishing, and data breaches. Proper management and security measures are essential to mitigate these risks.
What are the best practices for managing a large estate of Apple devices?

Best practices include implementing a unified management platform, automating policy deployments, ensuring regular updates and compliance checks, providing continuous monitoring and reporting, and offering user training and awareness programs.

macOS support you can rely on for peace of mind

Get in touch today for a no-obligation quote, or speak to an expert

We have a robust and resilient transitioning process that will ensure minimal disruption to your staff and business processes while guaranteeing no loss of data or service during handover. 

Get a quote Speak to an expert

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