IT and security

Expert support to eliminate IT chaos

24/7 IT support to keep your business operational

Get a quote Speak to an expert

Proactive IT support to prevent costly downtime

Our round-the-clock IT support guarantees that your systems remain fully operational, proactively identifying and resolving potential issues before they can disrupt your business operations. Through vigilant and continuous monitoring, we ensure any anomalies are swiftly detected and addressed.

Our dedicated team responds rapidly, tackling problems at their source to minimize the risk of costly downtime and protect your productivity.

Hour glass of money
Hunter in the grass

Proactive maintenance and monitoring

From remote and onsite support to full IT asset management, we provide a complete IT solution customised for your business. Our dedicated account managers ensure you maximise your IT investment. Without proper management, IT can become a costly burden.

We turn your IT into a strategic asset, driving efficiency and growth. We offer proactive maintenance and monitoring to prevent issues before they arise. Our team ensures your IT infrastructure is always up-to-date and running optimally.

How we empower exceptional IT support

24/7 IT support

Receive immediate assistance whenever you need it, empowering your business to thrive with minimal disruption.

clock_purple

On-site and remote

Experience swift and dependable onsite (UK) and remote (global) support, empowering you to conquer any challenges.

idbadge_purple

Proactive monitoring and maintenance

Empowering continuous monitoring of your IT environment to detect and resolve issues before they escalate.

serverstack_purple

Asset management

Empower your IT assets with comprehensive management, unlocking their full potential for lasting performance and longevity.

laptop_purple

Seamless integration

Integrate seamlessly into Conosco's other services like our 24/7 Security Operations Centre

padlock_shield_network_purple

Client Portal

Utilise our state of the art client portal to administer and manage your support requirements

monitor_keyboard_mouse_purple

Frustration free IT support

We remove the risks of IT downtime

Our 24/7 IT support services ensure that your systems are always operational, preventing downtime and keeping your business running smoothly. Partnering with Conosco means you can avoid the costly consequences of IT failures and maintain continuous business operations.

You never have to worry about poor IT management

Our comprehensive IT management services provide proactive monitoring, rapid issue resolution, and strategic oversight to optimise your IT environment. With Conosco, you can eliminate inefficiencies, enhance productivity, and ensure your IT infrastructure supports your business goals effectively.

Why our IT support is your best choice

linkedarms_blue

All-in-one support

We manage every IT need—hardware, software, and troubleshooting—so you can focus on running your business.

jigsaw_blue

Immediate support

Downtime isn’t an option. Our team delivers fast, effective fixes to minimise disruption.

target_blue

Scalable service

From SMEs to enterprise, we adapt support to your size, structure, and growth trajectory.

rook_blue

Full integration with Conosco SOC

Enhance your security with our integrated Security Operations Service

trophey_blue

Expertise across platforms

From Windows to bespoke systems, we support every tool critical to your operations.

calculator_blue

Transparent costs

Clear, consistent pricing without surprise charges or unnecessary add-ons.

FAQ

What is included in Conosco’s 24/7 IT support service?

Our 24/7 IT support service includes a helpdesk available around the clock, onsite and remote IT support, comprehensive proactive monitoring, full IT asset management and procurement, technology roadmap and budget planning, formal performance analysis and reviews, and access to our Security Operations Centre (SOC) for enhanced security.

How quickly can I expect a response from your IT support team?

You can expect a very prompt response from our IT support team. We have a 98% response SLA and a 94% fix SLA, with an average time to answer being just 20 seconds.

Do you offer both remote and onsite IT support?

Yes, we offer both remote and onsite IT support. Our remote IT support team can resolve 96% of issues without needing to visit the site, but we also have field engineers available for onsite support when necessary.

How does Conosco’s proactive monitoring prevent IT issues?

Our proactive monitoring involves continuously overseeing your IT environment to detect and address potential issues before they cause disruptions. This includes regular backups, updates, patching, and automated system optimizations to ensure smooth operations and minimize downtime.

Can you manage our existing IT assets and infrastructure?

Yes, we can manage your existing IT assets and infrastructure. We provide a dedicated resource to handle technology processes, maintain infrastructure, and simplify IT operations, ensuring everything runs smoothly and efficiently.

What kind of businesses can benefit from your IT support services?

Our IT support services are beneficial for a wide range of businesses, from small and mid-sized companies to larger enterprises. We tailor our services to meet the specific needs of each business, ensuring that all clients receive the support they need to thrive.

How do you ensure the security of our IT systems?

We take security very seriously, which is embedded into the foundation of our Support Service, thanks in part to our dedicated security teams.

We can also ensure the security of your IT systems through our SOC service, which provides continuous monitoring, vulnerability assessments, security audits, and managed detection and response services. We also offer penetration testing, security awareness training, and compliance support for standards like ISO 27001 and GDPR.

What is the process for reporting and resolving IT issues?

To report an IT issue, you can contact our 24/7 helpdesk. Our first response and escalation teams will handle the issue, with remote support resolving 96% of problems. If needed, onsite engineers will be dispatched to address more complex issues.

Does Conosco have a Client Portal?

The Conosco client portal powered by HaloITSM offers several benefits, including efficient self-service options, streamlined incident and request management, and enhanced visibility into IT operations. It helps improve response times, increase user satisfaction, and provides valuable analytics for better decision-making.

IT Support that Supports you

Get in touch today for a no-obligation quote, or speak to an expert

We have a robust and resilient transitioning process that will ensure minimal disruption to your staff and business processes while guaranteeing no loss of data or service during handover. 

Get a quote Speak to an expert

You might also be interested in...

From our blog

As industry leaders in insights, we harness advanced analytics and deep expertise to deliver actionable intelligence. Our innovative, data-driven approach empowers clients to make informed decisions and stay ahead of market trends, ensuring sustainable growth and long-term success.

Learn More
AI Governance
November 15, 2024 by Emma Samuel

How AI is reshaping cybersecurity for UK businesses

Artificial Intelligence (AI) is transforming the way organisations approach cybersecurity, enabling ...

Read More
AI Governance
November 5, 2024 by Emma Samuel

Achieving effective AI governance: a practical guide for small and medium businesses

As small and medium businesses (SMBs) begin to incorporate artificial intelligence (AI) into their ...

Read More
October 2024 Cybersecurity Awareness Month
October 22, 2024 by Emma Samuel

Brand Impersonation: why it matters and how to protect your business

Brand impersonation has become one of the most common cyber threats, affecting both consumers and ...

Read More