How AI is reshaping cybersecurity for UK businesses
Artificial Intelligence (AI) is transforming the way organisations approach cybersecurity, enabling ...
Read MoreOur round-the-clock IT support guarantees that your systems remain fully operational, proactively identifying and resolving potential issues before they can disrupt your business operations. Through vigilant and continuous monitoring, we ensure any anomalies are swiftly detected and addressed.
Our dedicated team responds rapidly, tackling problems at their source to minimize the risk of costly downtime and protect your productivity.
From remote and onsite support to full IT asset management, we provide a complete IT solution customised for your business. Our dedicated account managers ensure you maximise your IT investment. Without proper management, IT can become a costly burden.
We turn your IT into a strategic asset, driving efficiency and growth. We offer proactive maintenance and monitoring to prevent issues before they arise. Our team ensures your IT infrastructure is always up-to-date and running optimally.
Receive immediate assistance whenever you need it, empowering your business to thrive with minimal disruption.
Experience swift and dependable onsite (UK) and remote (global) support, empowering you to conquer any challenges.
Empowering continuous monitoring of your IT environment to detect and resolve issues before they escalate.
Empower your IT assets with comprehensive management, unlocking their full potential for lasting performance and longevity.
Integrate seamlessly into Conosco's other services like our 24/7 Security Operations Centre
Utilise our state of the art client portal to administer and manage your support requirements
Our 24/7 IT support services ensure that your systems are always operational, preventing downtime and keeping your business running smoothly. Partnering with Conosco means you can avoid the costly consequences of IT failures and maintain continuous business operations.
Our comprehensive IT management services provide proactive monitoring, rapid issue resolution, and strategic oversight to optimise your IT environment. With Conosco, you can eliminate inefficiencies, enhance productivity, and ensure your IT infrastructure supports your business goals effectively.
We manage every IT need—hardware, software, and troubleshooting—so you can focus on running your business.
Downtime isn’t an option. Our team delivers fast, effective fixes to minimise disruption.
From SMEs to enterprise, we adapt support to your size, structure, and growth trajectory.
Enhance your security with our integrated Security Operations Service
From Windows to bespoke systems, we support every tool critical to your operations.
Clear, consistent pricing without surprise charges or unnecessary add-ons.
Our 24/7 IT support service includes a helpdesk available around the clock, onsite and remote IT support, comprehensive proactive monitoring, full IT asset management and procurement, technology roadmap and budget planning, formal performance analysis and reviews, and access to our Security Operations Centre (SOC) for enhanced security.
You can expect a very prompt response from our IT support team. We have a 98% response SLA and a 94% fix SLA, with an average time to answer being just 20 seconds.
Yes, we offer both remote and onsite IT support. Our remote IT support team can resolve 96% of issues without needing to visit the site, but we also have field engineers available for onsite support when necessary.
Our proactive monitoring involves continuously overseeing your IT environment to detect and address potential issues before they cause disruptions. This includes regular backups, updates, patching, and automated system optimizations to ensure smooth operations and minimize downtime.
Yes, we can manage your existing IT assets and infrastructure. We provide a dedicated resource to handle technology processes, maintain infrastructure, and simplify IT operations, ensuring everything runs smoothly and efficiently.
Our IT support services are beneficial for a wide range of businesses, from small and mid-sized companies to larger enterprises. We tailor our services to meet the specific needs of each business, ensuring that all clients receive the support they need to thrive.
We take security very seriously, which is embedded into the foundation of our Support Service, thanks in part to our dedicated security teams.
We can also ensure the security of your IT systems through our SOC service, which provides continuous monitoring, vulnerability assessments, security audits, and managed detection and response services. We also offer penetration testing, security awareness training, and compliance support for standards like ISO 27001 and GDPR.
To report an IT issue, you can contact our 24/7 helpdesk. Our first response and escalation teams will handle the issue, with remote support resolving 96% of problems. If needed, onsite engineers will be dispatched to address more complex issues.
The Conosco client portal powered by HaloITSM offers several benefits, including efficient self-service options, streamlined incident and request management, and enhanced visibility into IT operations. It helps improve response times, increase user satisfaction, and provides valuable analytics for better decision-making.
We have a robust and resilient transitioning process that will ensure minimal disruption to your staff and business processes while guaranteeing no loss of data or service during handover.
As industry leaders in insights, we harness advanced analytics and deep expertise to deliver actionable intelligence. Our innovative, data-driven approach empowers clients to make informed decisions and stay ahead of market trends, ensuring sustainable growth and long-term success.
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