Managed IT support that works as hard as you do
24/7 fully managed IT support services across the UK, covering remote and onsite needs for businesses of all sizes. We provide reliable, rapid response support that protects uptime, boosts productivity, and reduces IT noise.
Why businesses choose Conosco

Slow responses and long queues
We provide a 24/7 UK-based helpdesk with a guaranteed response time of 15 minutes, ensuring downtime and frustration are kept to an absolute minimum.

Unsolved recurring issues
Our proactive IT support combines real-time monitoring with root-cause analysis to provide effective solutions. We address systemic issues rather than treating surface-level symptoms.

Inflexible contracts and a lack of alignment
We provide fully managed and co-managed IT support services tailored to your business model, industry, and risk profile, with scalable contracts and hands-on engagement.

No strategic planning or future-proofing
Our service includes quarterly IT strategy planning and roadmap development, ensuring your technology evolves in tandem with your growth objectives.
Whats included in our Managed Support?
24/7 Lights On Service Helpdesk
Nationwide Onsite Support
Proactive Monitoring and Alerting
Microsoft 365 & Collaboration Support
IT Strategy & Roadmapping
IT Asset & License Management
User Lifecycle Management
Remote Access & Hybrid Enablement
Business Continuity & Disaster Recovery
How we deliver
Remote Support
Real-time multichannel support through phone, portal, and live chat. We operate a fully staffed service desk 24/7, delivering first-contact resolution for the majority of tickets.
Onsite Support
We deploy engineers for critical incidents, installations, and refresh projects. With national coverage, our onsite support ensures continuity even when remote isn't enough.
Monitoring & Automation
Advanced tools monitor endpoints, servers, and infrastructure 24/7. Alerts are triaged in real time, patches are applied with zero disruption, and preventive action keeps systems running.
Account Management
Each client is assigned a dedicated team, which provides monthly performance reports, quarterly strategic reviews, and ensures alignment with your leadership team.
How does Conosco compare?
Results That Speak for Themselves
FAQ
Our fully managed IT support services include 24/7 access to a help desk, proactive monitoring and patching, Microsoft 365 support, cyber threat mitigation, on-site engineering across the UK, and strategic account management. Whether you’re a growing SME or an enterprise, we deliver always-on IT support services tailored to your business goals.
Yes. We’re an IT support company in London with nationwide reach. Our support includes remote IT assistance for rapid issue resolution, and onsite support for hardware failures, projects, or emergencies. Our hybrid model ensures maximum uptime and coverage across all your business locations.
We guarantee a 15-minute response time for all support tickets. Our IT support engineers are available 24/7, with most issues resolved remotely within 30 minutes. This fast SLA helps reduce downtime and maintain staff productivity.
Absolutely. Our business IT support services include Microsoft 365 management, licensing, security policy enforcement, and user training. We also support cloud platforms, such as OneDrive, SharePoint, and Teams, as well as third-party tools integrated into your IT stack.
Unlike many IT support companies near you, Conosco delivers transparent SLAs, strategic planning, dedicated account management, and full integration with cybersecurity services. We’re a long-term partner aligned to your growth and risk profile.
Yes. As part of our IT support for Apple environments, we provide support for macOS devices, mobile device management (MDM), remote updates, and integrations with tools such as Jamf, Dropbox, and Google Workspace. Our support model is device-agnostic and business-focused.
We support companies of all sizes across the UK, from 10-person start-ups to enterprises with over 1000 users. Whether you're a law firm in London, a retail chain in Birmingham, or a remote-first finance company in Glasgow, our IT support services scale with your needs and deliver measurable outcomes.
Yes. Although we’re headquartered in London, we deliver IT support in Birmingham, Glasgow, Manchester, Bristol, and everywhere in between. Our UK-wide network of engineers ensures you receive localised support, regardless of your location.
Getting started is simple. Contact us for a no-obligation consultation, and we’ll walk you through your current environment, recommend a service tier, and provide a tailored proposal. We handle onboarding from day one, with zero downtime and full support throughout the handover from your current IT provider.
Ready to see what better IT support looks like?
Are you ready to speak to a Conosco specialist today and discover why businesses across the UK trust us to manage, secure, and optimise their entire IT operation?
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