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IT and security

Managed IT support that works as hard as you do

24/7 fully managed IT support services across the UK, covering remote and onsite needs for businesses of all sizes. We provide reliable, rapid response support that protects uptime, boosts productivity, and reduces IT noise.

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Why businesses choose Conosco

Businesses switch to Conosco because their existing IT support is slow, reactive, and misaligned with their goals. Our 24/7 UK-based service desk, proactive monitoring, and strategic IT roadmapping deliver the reliability, flexibility, and long-term value modern organisations expect from a managed IT support partner.
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Slow responses and long queues

We provide a 24/7 UK-based helpdesk with a guaranteed response time of 15 minutes, ensuring downtime and frustration are kept to an absolute minimum.

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Unsolved recurring issues

Our proactive IT support combines real-time monitoring with root-cause analysis to provide effective solutions. We address systemic issues rather than treating surface-level symptoms.

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Inflexible contracts and a lack of alignment

We provide fully managed and co-managed IT support services tailored to your business model, industry, and risk profile, with scalable contracts and hands-on engagement.

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No strategic planning or future-proofing

Our service includes quarterly IT strategy planning and roadmap development, ensuring your technology evolves in tandem with your growth objectives.

Whats included in our Managed Support?

24/7 Lights On Service Helpdesk

Get always-available IT support from certified engineers who understand your infrastructure.
24/7 Lights On Service Helpdesk

Nationwide Onsite Support

Field engineers are available to resolve issues on-site, anywhere in the UK, including emergency dispatch and scheduled project support.
Nationwide Onsite Support

Proactive Monitoring and Alerting

Continuous endpoint and server monitoring to detect, alert, and resolve problems before users are impacted.
Proactive Monitoring and Alerting

Microsoft 365 & Collaboration Support

We manage licensing, optimisation, integration, and security for Microsoft 365 and related tools, such as Teams and OneDrive.
Microsoft 365 & Collaboration Support

IT Strategy & Roadmapping

Every account includes ongoing strategic planning. We assess current maturity, identify areas for improvement, and align IT with business goals.
IT Strategy & Roadmapping

IT Asset & License Management

Gain visibility and control over hardware, software, and cloud assets. Reduce shadow IT and avoid overspend.
IT Asset & License Management

User Lifecycle Management

We handle secure, seamless onboarding and offboarding for new joiners and leavers, with quick turnaround SLAs.
User Lifecycle Management

Remote Access & Hybrid Enablement

We set up and maintain secure remote access environments for remote and hybrid teams, including VPN alternatives and SASE platforms.
Remote Access & Hybrid Enablement

Business Continuity & Disaster Recovery

Ensure resilience with regularly tested backup, recovery, and failover systems built around your operational risks.
Business Continuity & Disaster Recovery

How we deliver

Uncover the underlying layers of our 24/7 support model.

Remote Support

Real-time multichannel support through phone, portal, and live chat. We operate a fully staffed service desk 24/7, delivering first-contact resolution for the majority of tickets.

Speed
Access
Resolution

Onsite Support

We deploy engineers for critical incidents, installations, and refresh projects. With national coverage, our onsite support ensures continuity even when remote isn't enough.

Coverage
Urgency
Presence

Monitoring & Automation

Advanced tools monitor endpoints, servers, and infrastructure 24/7. Alerts are triaged in real time, patches are applied with zero disruption, and preventive action keeps systems running.

Prevention
Insight
Continuity

Account Management

Each client is assigned a dedicated team, which provides monthly performance reports, quarterly strategic reviews, and ensures alignment with your leadership team.

Strategy
Reporting
Partnership

How does Conosco compare?

Conosco not only empowers you, but we go above and beyond to give you the best possible service.
Features
Conosco
Typical Managed Provider
27/7 Lights-on Support
✅ Always on, every day, all day and night
⚠️ Often phone by the bed instead of a bum in the seat.
Nationwide Onsite Coverage
✅ Available UK-wide
⚠️ Outsourced or regional limits
Proactive Monitoring & Patching
✅ Fully managed, real time
🚫 Not usually addressed
Microsoft 365 & Cloud Support
✅ Certified Microsoft Partner with 20 years experience
⚠️ Limited in-house skills
Transparent SLAs and Metrics
✅ 15-minute response
⚠️ Weak or uneforced SLAs
Cybersecurity Integration
✅ All services built with security in mind
⚠️ Requires third-party support
Reporting and visibility
✅ Monthly insights and live dashboards
⚠️ Minimal or inaccessible

Results That Speak for Themselves

See how our fully managed IT support has transformed outcomes for businesses like yours.
A compliance-focused London law firm reduced IT ticket volumes by 42% within 6 months and achieved 99.98% system uptime following our onboarding. Staff onboarding time dropped from 1 day to under 1 hour with automated provisioning and M365 identity integration.
Legal Sector
280 hybrid staff
After switching to Conosco, a multi-location retailer reduced IT downtime incidents by 58%, enabling regional managers to refocus on operations. Cost savings of 23% were achieved through rationalised licensing and proactive hardware refresh cycles.
Retail Business
250+ devices, 30 sites
This fast-growing fintech business improved system resilience and data governance through Conosco’s endpoint monitoring and secure access controls. Our support model helped reduce shadow IT usage by 35%, with board-ready reporting delivered monthly.
Finance Scale-up
60 users, cloud-first
An award-winning creative agency reduced average ticket resolution times by 67%, enhancing client delivery timelines and reducing stress across project teams. Strategic planning workshops resulted in a 2-year IT roadmap and informed better infrastructure investment decisions.
Creative Agency
45 remote users, across 3 time zones.

FAQ

What does your 24/7 managed IT support service in the UK include?

Our fully managed IT support services include 24/7 access to a help desk, proactive monitoring and patching, Microsoft 365 support, cyber threat mitigation, on-site engineering across the UK, and strategic account management. Whether you’re a growing SME or an enterprise, we deliver always-on IT support services tailored to your business goals.

Do you provide both remote and on-site IT support services in London and the UK?

Yes. We’re an IT support company in London with nationwide reach. Our support includes remote IT assistance for rapid issue resolution, and onsite support for hardware failures, projects, or emergencies. Our hybrid model ensures maximum uptime and coverage across all your business locations.

How quickly can I expect a response from your UK IT support team?

We guarantee a 15-minute response time for all support tickets. Our IT support engineers are available 24/7, with most issues resolved remotely within 30 minutes. This fast SLA helps reduce downtime and maintain staff productivity.

Can your IT support company manage Microsoft 365 and cloud collaboration tools?

Absolutely. Our business IT support services include Microsoft 365 management, licensing, security policy enforcement, and user training. We also support cloud platforms, such as OneDrive, SharePoint, and Teams, as well as third-party tools integrated into your IT stack.

What’s the difference between your IT support company and other providers near me?

Unlike many IT support companies near you, Conosco delivers transparent SLAs, strategic planning, dedicated account management, and full integration with cybersecurity services. We’re a long-term partner aligned to your growth and risk profile.

Do you offer tailored IT support for Apple devices and Mac-based businesses?

Yes. As part of our IT support for Apple environments, we provide support for macOS devices, mobile device management (MDM), remote updates, and integrations with tools such as Jamf, Dropbox, and Google Workspace. Our support model is device-agnostic and business-focused.

What types of businesses benefit most from your fully managed IT support services?

We support companies of all sizes across the UK, from 10-person start-ups to enterprises with over 1000 users. Whether you're a law firm in London, a retail chain in Birmingham, or a remote-first finance company in Glasgow, our IT support services scale with your needs and deliver measurable outcomes.

Do you provide IT support and services to businesses in Glasgow, Birmingham, and outside London?

Yes. Although we’re headquartered in London, we deliver IT support in Birmingham, Glasgow, Manchester, Bristol, and everywhere in between. Our UK-wide network of engineers ensures you receive localised support, regardless of your location.

How do you help reduce IT costs and improve productivity for businesses using your support services?
Our business IT support services help cut costs through automation, asset visibility, and vendor consolidation. Clients typically see a 20–30% reduction in support overheads and a 42% drop in repeat tickets within the first six months. By resolving root causes, we give your teams the time they need to focus on strategic work.
How do I get started with your IT support company in London?

Getting started is simple. Contact us for a no-obligation consultation, and we’ll walk you through your current environment, recommend a service tier, and provide a tailored proposal. We handle onboarding from day one, with zero downtime and full support throughout the handover from your current IT provider.

IT Support that Supports you

Ready to see what better IT support looks like?

Are you ready to speak to a Conosco specialist today and discover why businesses across the UK trust us to manage, secure, and optimise their entire IT operation?

Get a quote

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