IT Support for Public Sector| Conosco

Delivering Bespoke IT Support for the Public Sector

The public sector is responsible for bringing a variety of services to the population. Therefore functionality, accessibility, security, sustainability and user experience are at the forefront of public sector employees minds when investing in new technology. Governments need to spend wisely to ensure that any digital transformation initiative brings value to end-users, protects public information and is strategically aligned to broader business objectives.

At Conosco our IT services for the public sector spans:

Why should you consider IT support for the public sector?

We provide dedicated IT support for the public sector. Our people are passionate technologists with the skills, experience and accreditations to support public sector organisations. We deliver highly secure solutions that are fit-for-purpose and built for the modern IT environment. We’re also proud to be ISO 27001 and Cyber Essentials certified, a recognised Crown Commercial Services Partner, a Microsoft Gold partner and part of a variety of government frameworks including G-Cloud 12.

I am really pleased to be partnering with Conosco who will be providing Thrive’s IT infrastructure support, user support and helpdesk. Thrive and Conosco both share the belief that people matter, and this will resonate with my users. We also have cyber security ambitions in common; automated responses to cyber incidents that further improve Thrive’s security. I think this will be a great partnership; Conosco will offer our users a fantastic service and manage our infrastructure, providing a solid foundation for Thrive to build its future IT strategy upon.
John Stenton , Head of IT at Thrive Homes

24/7 IT support for the public sector

Public sector services are always in demand. Any IT downtime could have a wide-spread impact on the population.

Conosco delivers 24/7 IT support for the public sector. We’ll proactively monitor, manage and maintain your IT systems and ensure they are always running at maximum capacity. From back-ups to upgrades, configurations to patches, let us take care of your IT environment while you focus on more strategic tasks.

Should you need us our remote IT support team are always available to assist you. In 96% of cases, we’ll resolve your issue without ever having to come to site. However on occasions where additional support is needed our onsite IT support engineers will be there for you.

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Taking the pain out of public sector procurement

We understand that public sector procurement can be difficult. You’ll want to work with an IT provider who can deliver best-of-breed IT services whilst also ensuring great value. Conosco offers a variety of services via government frameworks in partnership with Bramble Hub. You can even avoid lengthy tender processes by going Direct Award with us.

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Driving public sector efficiency in the cloud

Navigating cloud technologies can be daunting. It requires a very specific skillset to architect a cloud infrastructure and migrate an organisations environment successfully. In the public sector, there may not be the expertise in house meaning legacy on-premise infrastructure remains in place.

Migrating to the cloud offers multiple benefits including unlimited storage capacity, affordable and flexible services, scalability and accessibility. Conosco’s strategy consultants and cloud engineers have the expertise and accreditations to migrate your business to the cloud and deliver cloud computing helping you to tailor your applications and services. Building on our strong partnerships with leading providers such as Microsoft Azure, AWS and G-Suite, Conosco recently achieved four Gold Competencies from Microsoft demonstrating our commitment and expertise in providing cloud technologies.

Delivering cloud technology to the public sector via G-Cloud 12

Discover our suite of cloud technologies via G-Cloud 12. The framework is designed to help public sector organisations overcome the resourcing, availability and commercial constraints of implementing cloud solutions.

We provide the following services via G-Cloud 12:

Enterprise Mobility Management (EMM) / Mobile Device Management (MDM)
NFON Hosted Telephony (VoIP)
Wandera Secure Mobile Gateway
Business Continuity & Disaster Recovery Strategy & Simulations
Cloud Architecture, Migration & Transition Services
Cloud MFA/2FA Consultancy, Implementation and Management Services
Cloud Strategy and Product Selection Services
ISO 27001 Consultancy, Certification & Retention
ISO 9001 Consultancy, Implementation & Retention
Managed Cyber Security Operations Centre (SOC)
Managed Outsourced IT Support Desk Services (Helpdesk)
Penetration Test Remediation
Security Awareness and Training Services
Service Security and Supplier SLA Auditing

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Information Security Solutions

The public sector is driven by data. Whether you work in education, housing or for the NHS, data is integral to the success of public sector services. From capture to processing and storage, protecting the integrity of the public’s sensitive information is essential.

We offer a range of Information Security Solutions that help public sector organisations manage their data, ensure their systems are secure and quickly mitigate risk. Vulnerability Assessments enable us to analyse every part of your IT environment identifying any gaps in your defences, whilst our Virtual CISO and Security Operations Centre (SOC) will give you the guidance, support and assurance that your data is protected.

Digital Transformation Consultancy

The public sector is often under pressure to tighten its budget and account for any spend. Investing in new technology just because it is the latest trend is not a luxury the government sector has. However, failure to innovate can often be more damaging to a business’s bottom line. As legacy systems begin to break more resource, time and money are spent fixing issues. Getting the balance between investing in new technology and maximising the use of existing systems is key.

Conosco’s digital transformation consultants will give your business the strategic advice and C-level leadership to make informed decisions about IT spend. Before we undertake any innovation project we’ll ensure that the new technology aligns with your business objectives and has the functionality to meet departmental goals. Getting stakeholder buy-in is one thing, getting employees to adopt new technology is another.

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Cyber Security Solutions

Malicious attacks such as ransomware and phishing emails are on the rise. The large volumes of data processed by the public sector and the vulnerabilities presented by legacy systems make them a prime target for cyber criminals.

Conosco is ISO 27001 and Cyber Essentials certified and we also offer clients the consultancy and auditing services to help them achieve these accreditations too. We adhere to the latest security and compliance best practices and have the expertise to provide the public sector with security consultancy and technology solutions to improve their cyber hygiene. Many organisations utilise our managed SIEM service to monitor their systems and alert them of suspicious activity. We then ensure a fast response to any threats minimising the impact on the business.

IT Support for Public Sector

Delivering Bespoke IT Support for the Public Sector

Why should you consider IT support for the public sector?

24/7 IT support for the public sector

Leading Partnerships

Taking the pain out of public sector procurement

Driving public sector efficiency in the cloud

Delivering cloud technology to the public sector via G-Cloud 12

Information Security Solutions

Digital Transformation Consultancy

Cyber Security Solutions

Let’s take your business further