Expert support to eliminate IT chaos

Our 24/7 IT support service includes a helpdesk available around the clock, onsite and remote IT support, comprehensive proactive monitoring, full IT asset management and procurement, technology roadmap and budget planning, formal performance analysis and reviews, and access to our Security Operations Centre (SOC) for enhanced security.

You can expect a very prompt response from our IT support team. We have a 98% response SLA and a 94% fix SLA, with an average time to answer being just 20 seconds.

Yes, we offer both remote and onsite IT support. Our remote IT support team can resolve 96% of issues without needing to visit the site, but we also have field engineers available for onsite support when necessary.

Our proactive monitoring involves continuously overseeing your IT environment to detect and address potential issues before they cause disruptions. This includes regular backups, updates, patching, and automated system optimizations to ensure smooth operations and minimize downtime.

Yes, we can manage your existing IT assets and infrastructure. We provide a dedicated resource to handle technology processes, maintain infrastructure, and simplify IT operations, ensuring everything runs smoothly and efficiently.

Our IT support services are beneficial for a wide range of businesses, from small and mid-sized companies to larger enterprises. We tailor our services to meet the specific needs of each business, ensuring that all clients receive the support they need to thrive.

We take security very seriously, which is embedded into the foundation of our Support Service, thanks in part to our dedicated security teams.

We can also ensure the security of your IT systems through our SOC service, which provides continuous monitoring, vulnerability assessments, security audits, and managed detection and response services. We also offer penetration testing, security awareness training, and compliance support for standards like ISO 27001 and GDPR.

To report an IT issue, you can contact our 24/7 helpdesk. Our first response and escalation teams will handle the issue, with remote support resolving 96% of problems. If needed, onsite engineers will be dispatched to address more complex issues.

The Conosco client portal powered by HaloITSM offers several benefits, including efficient self-service options, streamlined incident and request management, and enhanced visibility into IT operations. It helps improve response times, increase user satisfaction, and provides valuable analytics for better decision-making.