Account manager - Conosco Careers

Introduction
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Introduction

Own and grow the accounts for a portfolio of key UK-based managed service clients
Serve as the trusted advisor to clients, understanding their business goals and aligning Conosco’s services to meet those needs.
Ensure a proactive approach to renewals, upsells, and cross-sells, particularly around security services.
Drive client engagement and satisfaction through regular check-ins, strategic reviews, and proactive support.
Collaborate with internal teams (Technical, New Business, Strategy) to ensure seamless service delivery and issue resolution.
Monitor account health, usage metrics, and feedback to identify risks and opportunities.
Lead onboarding for new clients to ensure successful adoption of services.
Maintain accurate records of client interactions and account status using CRM tools.
Build strong client relationships, positioning the company as a trusted partner and security-first MSP.
Own account budget planning and contribute to client roadmap development, ensuring forecasted spend, priorities and delivery milestones are clearly documented and reviewed.

Excellent communication (written, verbal & in-person) and relationship-building skills.
Strong commercial acumen with experience in upselling, cross-selling, and managing renewals.
Ability to manage multiple accounts and priorities effectively.
Familiarity with IT services, managed services, or digital transformation is a plus.
Experience with CRM and PSA platforms (e.g., HubSpot, Halo).
Track record of building long-term client relationships and acting as a trusted partner.
Knowledge of managed services, cyber security, and cloud technologies.

CE+

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