Meet our team

Conosco’s leadership team are focused on driving the strategy and direction of the business. They embody our core values and inspire others to do the same. They provide our teams with a platform to share their thoughts and express their ideas while empowering everyone to pull together to help our business grow and succeed.

Our Managed Services Team proactively assist with technical issues and ensure our clients and their users gain the most from our managed services. The team consists of:

Technical Account Managers

The Technical Account Management team represents the voice of the client. They are responsible for championing and advocating your requirements to ensure we deliver excellent levels of quality and efficiency. They are not salespeople, instead, they are your primary point of contact for all operational and strategic needs.

Support Team

Our First Response team will be your initial point of contact. They aim to resolve issues as quickly as possible and consistently deliver a first fix rate of 96%. If this cannot be achieved then your request will be will handed to our Escalations team who will work tirelessly to find a resolution. The majority of support cases can be dealt with remotely, however, our onsite support engineers will be sent to your office if necessary.

SOC/NOC

Conosco operates a Security Operation Centre and Network Operation Centre. From here our team will closely monitor your IT infrastructure using tools to detect, validate and mitigate any breaches or network issues. The SOC and NOC ensure our clients’ defences are protected and their networks are resilient.

Our Consultancy Team are responsible for delivering a variety of projects such as cloud migrations, network and platform upgrades, office moves, security consultancy and major IT infrastructure improvements. They are highly skilled specialists that work closely with our clients to deliver seamless solutions. It is their responsibility to ensure projects are completed on time, on budget, and with minimal impact to the end-users. The team also help clients align their IT strategy with wider objectives by recommending infrastructure changes that modernise and add value to the business.

Our Technology Team are responsible for ensuring we have the right company architecture and platforms to deliver an outstanding client service. They are technology evangelists, always driving our business forward by pioneering innovative technologies and automating processes to optimise business operations. A team of passionate technologists, they are also responsible for vendor selection, ensuring we partner with premium suppliers whose service levels and quality standards align with our own.

Our Corporate Services Team are responsible for all HR and operational tasks such as procurement, training, facilities, contract management, client billing and monthly reporting. They ensure our clients are successfully onboarded and manage project components such as third party suppliers and contract renewals. They also lead our Corporate Social Responsibility encouraging our employees to get involved in philanthropic and charitable activities.

Our Business Development and Marketing Team are responsible for lead generation, client acquisition and retention. They deliver Conosco’s ‘Go-To-Market’ messaging and bring our value proposition to life. The team ensures our clients’ vision and values align with our own, laying the foundations for a long-lasting partnership. Their role in the client journey doesn’t stop at a sale, instead, they are always looking for ways to showcase our relationship through joint ventures such as events, case studies and PR opportunities.

The Finance Team are responsible for invoice payment as well as bookkeeping, payroll, management accounts and monthly reporting.